DELIVERY POLICY

 

UK DELIVERY

 

Royal Mail 24 delivery is available for the UK mainland for £6.99 and takes 1-2 working days.

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.

Free UK Delivery is available on orders over £100 to the UK mainland only excluding the Highland and takes 2-3 working days.

 

 

TRACKING YOUR DELIVERY

 

You can track your order at any time by logging into the 'My Account' section of the site, selecting order history and clicking on the appropriate order.

Please click on the tracking link which will take you to our courier's website where you can find out the status of your order.

Your order's tracking number is also stated in your order confirmation email.

Please visit our courier's website where you can enter your tracking number to check the status of your order. www.royalmail.com

 

PROBLEMS WITH DELIVERY

 

If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.

To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier.

USING AN ALTERNATIVE DELIVERY ADDRESS TO THE BILLING ADDRESS OF YOUR DEBIT/CREDIT CARD

You can have your order delivered to a different address to the billing address of your debit/credit card. You can enter the delivery address at checkout.

Please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.

 

ORDERS REQUESTED TO BE LEFT IN A SAFE LOCATION

 

If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your request.

Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and Lebada will not be liable to compensate orders that are damaged or lost.

 

WORKING DAYS

 

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.

 

DELIVERY AREAS IN THE UK

 

We deliver to UK mainland, Ireland, Highlands, Channel Islands and all UK Offshore Islands but currently we regret we do not deliver to BFPO and PO Box addresses.

 

INTERNATIONAL DELIVERY

 

Delivery for European orders will be charged at £12.99, and rest of the world (including USA, Canada, Australia & New Zealand) will be charged £18.99

We currently delivery to over 50 Worldwide destinations.

Please note all orders are dispatched from our warehouse Monday to Friday.

Orders are not dispatched from our warehouse on Saturday or Sunday.

However, if for any reason your parcel does not reach you in the stated time, please allow

15 days from the date you have received your dispatch email to contact our Customer Service Department.

All purchases will be made in pounds Sterling (£) and International Card.

Orders placed outside the UK mainland may be subject to duties or taxes due to importing restrictions on certain products and materials.

These additional taxes and fees will be paid by the customer.

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